Brian Holdman Manager • about 10 years ago
Challenge: Citizen Reporting Mechanism
Citizens don't have an easy way to report problems with city facilities or to get status updates regarding when something will be fixed.
The solution should provide an easy and intuitive way for citizens to report problems and receive updates on the progress of reported items. Proper departments within the city should be notified based on the type of report with an interface for the department to provide updates and status reports on the solution.
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Nicolette Brennan • almost 10 years ago
At the City of Cape Girardeau, we'll take complaints, compliments and recommendations by phone, fax, Tweetface or whatever social we're on, spoken word, mail, web, email and messenger pigeon. The web form is here: cityofcapegirardeau.org/reportaproblem. Our new site coming later this year will use primarily this site/app: http://www.tylertech.com/ProductSheets/Munis/CitizenServices/Munis311Connect.pdf possibly merged with some of this action here: http://www.civiclive.com/products